FREQUENTLY ASKED QUESTIONS
What is our return and refund policy?
Applies to all items sold on my site
Returns:
We do not accept returns on any product listed or custom orders. However, I will correct any issues or concerns if the issue is something I could have controlled. Remember it never hurts to ask right?
Refunds:
We do not do any refunds on any listed items or custom made items. However, I will definitley work with you to resolve any issues. Again Never hurts to ask.
How do i place a custom order?
CUSTOM ORDERS ARE A MAJOR PART OF MY BUSINESS
Placing and order:
Simply Fill out the custom order form located on my website. Once it is recieve I will verify that the information you provided is elegible to be doen on the product you want. I will follow up by adding a listing in my shop for you to pay for your custom item. All custom orders must be paid in full prior to making.
What is considered custom?
Anything that has personalization or an image that is not made by myself or my designers.
What is the turn around time on custom orders?
Typically all orders are completed within 48 hours. (However, Rush orders are accepted for a small expedite fee based on the technicality of the product itself)
What type of material and products can be Laser Cut or Engraved?
Outline of laser material I use to create products
Woods:
The woods I use are hand picked and made specifically for laser crafting, meaning they are laser safe and suitable for any laser machine.
Raw Metals:
Unfortunatley, at this time I am unable to laser engrave raw metal. However, I can mark the metal leaving an image similar to engraving. This requires a special chemical that is very costly. But feel free to ask as i have many contacts that have a machine that can I can recoomend you to someone who can assist your needs.
Anodized/Powder Coated Metals or Tumblers
YES! These are my most popular items and can be done with my equipment. *Note that Epoxy Coated or Sublimated Tumblers are not laser Safe
Plexi-glass/Acrylics
Cast acrylic is the best acrylic for laser crafting. It is laser safe and versatile. Comes in patterned sheets, transparent sheets, and many more options.
Rubber/Plastic/Vinyl
No Go, these materials usually contain PVC and are very toxic when burned or lasered.
We do however have one laser safe style of rubber used fro making rubber stamps. All other options are definitley a No Go!
Leather
Certain leathers are laser safe and can be laser cut or engraved. Most Veg-tanned leather is safe as long as it has not been chemically altered.
Don't not ask if you are unsure the only bad answer is no answer at all!
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THANK YOU
Thank you for checking out my small business. I look forward to working with you. If you have any questions or concerns please feel free to contact me.